Refund Policy

1. General rule

Refunds are not automatic. Non-attendance, change of mind after cohort start, or undocumented personal reasons do not qualify for a refund. Admissions may offer a one-time cohort transfer where this policy allows it.

2. Cancellation before cohort start

• Less than 7 days before cohort start: no cash refund. You may receive one free transfer to the next available cohort (one transfer per enrollment).

Contact admissions as early as possible if you need to change cohorts: learning@techpeaklab.com.

3. After cohort start or LMS access

Once the cohort has started or you have been granted access to the learner portal (LMS), there is no refund.

4. When your seat is consumed

Your cohort seat is treated as consumed, and no refund is available, once any of the following occurs:

• Cohort orientation attended
• LMS, Slack, or learner portal accessed
• Course materials downloaded
• First live session attended

After that point, fees are non-refundable.

5. No-show policy

Failure to attend scheduled live sessions, onboarding, or assessments without notifying admissions at least 48 hours in advance is considered a no-show.

No-shows are not eligible for refunds, partial refunds, or additional cohort transfers.

6. Deposits

If a deposit is required to reserve a cohort seat:

• The deposit is non-refundable once the seat is reserved.
• Any remaining balance is refundable only under the timelines in this policy.
• The deposit is forfeited on no-show or late cancellation (less than 7 days before start).

7. Exceptions

The only exception to this policy is when TechPeak Lab cancels a cohort. In that case, paid fees for that cohort will be refunded or credited at our discretion.

8. How to request a transfer or review

Email learning@techpeaklab.com with your full name, enrolled program, cohort date, and reason for your request. WhatsApp: +44 7840 141265.